The document summarizes a toolbox created by the HANDOVER FP7 project to improve patient handovers in Europe. The toolbox was informed by 222 interviews and 94 questionnaires with medical professionals that identified diversity in handover practices and problems. The toolbox, available at www.handover.ou.nl, provides training examples, tools, and a forum for medical professionals to share knowledge on best practices to improve patient handovers.

1. Dr. H. Drachsler, Dr. W. Kicken, Dr. M. van der Klink, Dr. S. Stoyanov & Prof. dr. H.P.A. Boshuizen
Center for Learning Sciences and Technologies (CELSTEC) - Open University in the Netherlands
Contact: Hendrik.Drachsler@ou.nl or Wendy.Kicken@ou.nl
The toolbox is an outcome of the HANDOVER FP7 project (www.handover.eu), which aims to improve the
continuity of patient care in Europe.
Problem Definition Requirement Analysis Prototype evaluation
36 interviews training experts PMI rating
222 interviews + 94 questionaires
3 Writing Personas Think aloud
Diversity in Handover practices
One size solution does not fit all Usability test
and problems.
Find The Solution To Your Handover Problems. VISIT WWW.HANDOVER.OU.NL
Not just a toolbox, but also a place were you can meet colleagues to share,
discuss, and exchange your experience and solutions to handover problems
FIND TRAINING
STAY UP-TO-DATE EXAMPLES AND
ON THE LATEST ADVICE TO CREATE
DEVELOPMENTS ON YOUR OWN
HANDOVERS TRAINING IN
HANDOVER
FIND
BECOME A MEMBER
INTERESTING
AND START SHARING!
TOOLS TO
IMPROVE YOUR
HANDOVERS
SHARE KNOWLEDGE
ON BEST PRACTICES
CONTRIBUTE
YOUR OWN
HANDOVER
DISCUSS WITH OTHER
TOOLS
EXPERTS IN THE FIELD
RATE AND
ANNOTATE
TOOLS AND
ARTICLES START YOUR
ADD INTERESTING INFORMATION AND OWN GROUP
EXPERIENCES TO THE TOOLBOX
Project Leader: Paul Barach, MD MPH HANDOVER: Improving the Continuity of Patient
Project Manager: Loes Pijnenborg, MD PhD Care Through Identification and Implementation of
University Medical Centre, Utrecht (UMCU), Novel Patient Handover Processes in Europe
http://www.handover.eu